Exchanges & Returns Policy

1. Return period

We accept return requests within 30 calendar days after the order is received. For purchases delivered within the European Union, the customer also retains the statutory 14-day right of withdrawal without having to provide a reason.

2. Return conditions

To be eligible for a return, the product must be in the same condition in which it was received, without damage or signs of use, and with its labels, accessories and original packaging. The order number or proof of purchase is also required.

3. How to start a return

Email sales@motohelmets.shop and provide the order number and the product you wish to return. If the product is damaged, defective or different from the product ordered, attach photographs that allow us to review the issue. A reason is not required when exercising the right of withdrawal.

4. Authorisation and instructions

If the request is accepted, we will send a return label or instructions explaining how and where to send the package. Items sent back without a prior return request will not be accepted.

5. Return address

Megabike Racing S.L.
Calle Doctor Ferran, 6, Bajo
08940 Cornellà de Llobregat
Barcelona, Spain

6. Damaged, defective or incorrect products

Inspect the order when it is received. If the product is damaged, defective or different from the product ordered, contact us as soon as possible so that we can review the issue and provide the next steps.

7. Exceptions

We do not accept returns of products damaged by the customer or showing signs of use beyond what is necessary to inspect the item. Gift cards cannot be returned.

8. Return costs

• Change of mind or withdrawal: Motohelmets.shop covers the return cost when the provided instructions are followed.
• Defective, damaged or incorrect product: Motohelmets.shop covers all return costs.

9. Exchanges

To exchange a size or model, first contact sales@motohelmets.shop. Once the returned item has been received and approved, the replacement product is dispatched within 1 to 3 working days, subject to availability. You may also return the item and place a separate order for the replacement.

10. Refunds

We will notify you when the return has been received and inspected. If the refund is approved, it will be issued automatically to the original payment method within 10 working days. The bank or card issuer may require additional time to post the refund. If more than 15 working days have passed since approval, email sales@motohelmets.shop.