Shipping & Payment Policy
Shipping & Payment Policy
This Shipping & Payment Policy explains how orders placed on motohelmets.shop are processed, shipped and paid for.
1. Order processing
Orders are processed within 1 to 3 business days after order confirmation is received. Orders placed during weekends or public holidays are processed from the next business day. After placing an order, the customer receives an automatic confirmation email.
2. Delivery zones, times and cost
Spain, including mainland Spain and the Balearic Islands: 2 to 5 business days after dispatch. Shipping cost: free. Common carriers: Correos Express, SEUR or GLS.
Europe, excluding Spain: 5 to 7 business days after dispatch. Shipping cost: free. Common carriers: GLS, DHL Parcel, DPD or UPS.
Rest of the world: 7 to 10 business days after dispatch. Shipping cost: free. Common carriers: DHL Express, UPS or FedEx.
The carrier used for a particular order depends on the destination and service availability. The assigned carrier is stated in the dispatch confirmation. Delivery times are estimates and may be affected by carrier operations, public holidays or customs procedures.
3. Shipment tracking
Once the order has been dispatched, the customer receives an email with the available tracking number or tracking link.
4. Payment methods
Cash on delivery is currently available. Visa, Mastercard and American Express will become available after activation of the card payment gateway. Available payment methods are displayed during checkout.
5. Order confirmation
After completing the order, the customer receives a confirmation email containing the purchase details. If the email is not received, the customer should check the spam folder or contact us.
6. Contact
Megabike Racing S.L.
Calle Doctor Ferran, 6, Bajo, 08940 Cornellà de Llobregat, Barcelona, Spain
Phone: +34 933 754 116
Email: sales@motohelmets.shop