Shipping & Payment Policy
Shipping & Payment Policy
This Shipping & Payment Policy explains how orders placed on Motohelmets.shop are processed, delivered and paid for.
1. Order processing
Orders are processed within 1 to 3 business days after the order is placed. Orders placed during weekends or public holidays begin processing on the next business day.
2. Delivery destinations and estimated delivery times
We deliver to Spain, European Union countries and the supported non-EU European countries listed below.
Spain
Delivery is available throughout Spain, including mainland Spain and the Spanish islands.
Estimated delivery time: 2 to 4 business days after the order is placed.
European Union countries, excluding Spain
Delivery is available to all European Union member states.
Estimated delivery time: 4 to 7 business days after the order is placed.
No import duties or customs clearance fees apply to deliveries within the European Union.
Supported non-EU European countries
Delivery is available to the United Kingdom, Norway, Switzerland, Iceland, Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Albania and Moldova.
Estimated delivery time: 7 to 10 business days after the order is placed.
Import duties, VAT and customs fees may apply depending on the destination country. These charges are paid by the customer.
We do not currently deliver to Ukraine, Belarus, Russia or Turkey. Delivery is unavailable to countries outside the supported zones listed above.
3. Shipping cost
Shipping is free for all products delivered to the supported countries listed in this policy. There is no minimum order value and no product exclusions. No shipping charge is added at checkout for a supported destination.
4. Carriers and tracking
The carrier depends on the destination and operational availability.
Spain: Correos Express, SEUR or GLS.
European Union: GLS, DHL Parcel, DPD or UPS.
Supported non-EU European countries: DHL Express, UPS or FedEx.
The final carrier assigned to the order is stated in the dispatch confirmation email. When tracking is available, the customer receives a tracking number or link after dispatch.
5. Customs and import charges
No import duties or customs clearance fees apply to deliveries within Spain or the European Union.
For deliveries to supported countries outside the European Union, import duties, VAT and customs fees may apply depending on the destination country. These charges are determined by the destination-country authorities and are paid by the customer.
6. Payment methods
We accept payments by Visa, Mastercard and American Express. Select the available card payment option at checkout, enter the requested card details and confirm the order. Available payment methods are displayed during checkout.
7. Order confirmation
After completing the order, the customer receives a confirmation email containing the order details. If the email is not received, the customer should check the spam folder or contact customer support.
8. Contact
Megabike Racing S.L.
Calle Doctor Ferran, 6, Bajo
08940 Cornellà de Llobregat
Barcelona, Spain
Phone: +34 933 754 116
Email: sales@motohelmets.shop
Customer support is available in English and Spanish.